Add depth to your IT team, not another headcount.
Your team, with backup.
Our team works alongside your internal IT staff, adding coverage, tooling, and expertise so your people can focus on the work only they can do.
What is included
- Overflow and after-hours support coverage
- Monitoring, patching, and management tooling your team can use
- Specialist help for projects, migrations, and security
- Backup for vacations, leave, and turnover, so no one person is a single point of failure
- Documentation and process standardization
- A written division of responsibilities, so everyone knows who does what
- A clear escalation path between your staff and ours
What you walk away with
A responsibility matrix
A written agreement on who handles what, from daily tickets to security incidents.
Shared tools and documentation
One view of devices, alerts, and procedures for both teams.
Coverage you can rely on
After-hours and overflow support, plus backup when key staff are out.
How it works
01
Define roles
We agree on what your team keeps, what we take on, and how requests are handed off.
02
Connect tools
We share monitoring, management, and documentation so both teams see the same picture.
03
Work together
Your staff and ours cover tickets, projects, and after-hours, and we review the arrangement regularly.
Related in Managed IT
Ready to talk it through?
Tell us what you are working on and we will show you where to start.